The Answers You Need
Frequently Asked Questions
What is your return policy?
I'm happy to return, refund or exchange items, however shipping is at the buyers expense.
Free standard (untracked) shipping is applicable on all (unframed) prints,scarves and wall hangings being sent within New Zealand and Australia.
Standard shipping within New Zealand and Australia takes on average 7-10 business days. Some Rural areas will take longer.
Express shipping usually takes anywhere from 3-7 business days.
International (untracked) shipping may take up to 30 business days, however your purchase may arrive sooner - pending any customs clearances within your local country.
International tracked shipping usually takes about 10-14 days, this time may vary depending on customs clearances within your local country.
For all international shipping, the customer is responsible for all customs/duties fees, if applicable.
Do you offer gift cards?
Yes! You'll find this as an item in the shop, but I am happy to arrange via email also.
The copyright for all photographs are held by Julie Battisti. Under no circumstance shall these photographs be copied, reproduced or distributed to any party without the written consent of Julie Battisti.
Cancellation of Custom Orders
If work has not commenced on your order, your order can be cancelled by email. This should be within 48hours of placing your order. If work has commenced on your order, 25% of the full cost will be incurred to cover costs
How Will My Purchase Be Packaged?
If you have purchased a A5, A4 and A3 print, your work will be packaged in a clear plastic sleeve with strong recycled card behind it for their protection. It will be sent in a bubble wrapped post bag.
Wall Hangings are rolled and placed into a strong mailing tube for protection. If you have ordered multiple sizes, from A5 to poster sizes, these may be rolled together and sent in the one tube
Do you sell your paintings online?
At the moment I don't sell my paintings through this website, but I'm happy to talk to you about purchasing any of my works in progress or about a future commission